My Professional Portfolio
My Story
I am a self-motivated and progress-driven with extensive background in BPO and advertising industry with a long-standing record of initiative and innovation. I have developed and executed strategies which I believe have brought values to the companies I have worked with.
I have thirteen total years of experience in BPO, six years as a Call Center Agent, six years as a Team Leader and nine months as an Operations Manager - Intern. Prior to joining the BPO industry I was engaged in advertising activities for five years such as organizing events, logistics and also in aesthetic execution of the roadshow. I also used to work as a freelance theater actor and as a voice over talent in one of the largest local T.V Networks. I've voiced several characters such as Frederick Little and Principal Stern in Stuart Little and Ebata in Crush Gear. I also did several voice over projects used in ads and promotional events.
Throughout the course of my career, I have honed my talent, skills and abilities. I am astute problem-solver capable of prioritizing and managing complex projects with proficiency. I exercised communication, collaboration and consistency in contributing to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational with proficiency in collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal. I believe that my academic experiences and learned competencies will provide value to an organization’s long-term goal.
Hi I’m Christopher Raytos Latoja
Past Experience
Circle Leader/Operations Manager-Intern, Probe Group Philippines
January 2016Â - March 2020
Handled 15-20 agents. Established a high standard for productivity and quality customer service to drive for high customer experience satisfaction and net promoter score.
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Handled 5 Team Leaders with 15-20 agents and 3 Subject Matter Experts. Summarize, collect and analyze voice performance trends for daily, weekly, monthly and quarterly performance reports. Aid Human Resources Team in recruitment process.
Team Leader, The Results Companies
May 2015 - August 2015
Handled 15-20 agents. Established a high standard for productivity and quality customer service to drive for high customer experience satisfaction and net promoter score.
Team Leader, Teletech Customer Care Management Philippines Inc.
February 2012 - March 2015
Handled 15-20 agents. Established a high standard for productivity and quality customer service to drive for high customer experience satisfaction and net promoter score.
September 2011Â - January 2012
Help Desk Level 1, Orchid Cybertech Services Inc.
Orchid CyberTech is an in house of TPG Telecommunications Company based in Australia but headquartered here in Manila. As a Help Desk Level 1, I was responsible for providing excellent customer experience to TPG customers who are having concerns with their DSL and ADSL Internet connection.
March 2011 - September 2011
Client Customer Care & Technical Support Associate, Dell International Services Philippines Inc.
As a Client customer care of Dell, I was responsible for processing of returns and replacements of defective computers, computer parts and peripherals. I was also responsible in managing cases to ensure that all transactions were well managed, expectations were met and provided resolutions were complete and accurate. Being a Technical Support Associate, I was responsible for providing a high standard technical assistance in troubleshooting computers, computer set up, parts replacement, software installation and basic Internet connection. I was also responsible for up selling other Dell products and services.
August 2008 - February 2011
Technical Support Representative, Teletech Customer Care Management Philippines Inc
Charter is a Cable Internet service provider in the U.S and being a Technical Support Representative, I was responsible in providing a high quality standard for technical assistance in troubleshooting cable Internet connection problems and also I am responsible to pitch other Charter products and services that the company was offering.
March 2008 - July 2008
Customer Service Representative, Transcom Worldwide Philippines Inc.
As a Customer Service Representative of Tiscali, a telecommunications company based in U.K, my major responsibility was to provide assistance on billing concerns such as processing of payments, payment disputes, adjustment, rebates, refunds and cancellation of service.
July 2007 - January 2008
Technical Support Representative, Teletech Customer Care Management Philippines Inc.
AT&T is one of the biggest Telecommunications companies in U.S and being a Technical Support Representative, I am responsible for providing technical assistance on AT&T DSL and ADSL high speed Internet services to customers.
September 2003Â - June 2005
Roadshow Director/Compere/ Pathfinder/Events Organizer/Voice Talent, Mulanay Experiential Inc.
Mulanay Experiential Incorporated is an advertising company engaged in grassroots advertising and face to communication such as roadshows, promotional events, market activation. Being Roadshow Director, I was engaged in aesthetic execution of the show. I also used to work as a Compere or actor, doing path finding and logistics and also coordinating of events. I also used to work as a Voice Talent in singing jingles of campaign brands.
June 2003 - September 2003
Dubber/Voice Over Talent, ABS-CBN
ABS-CBN is one of the largest local TV networks. In 2003, I was hired to voice the character of Frederick Little in Filipino translated series of Stuart Little. I did also voice the character of Principal Stern in the said project. Another project was given to me to be part of another anime series of Crush Gear. I did voice the villain character of Ebata, one of the challengers of Kuuya Marino, the lead character.
May 2000Â - June 2003
Roadshow Director & Voice Talent, Group Asia Philippines Inc.
Group Asia Philippines Incorporated is a subsidiary of Mccann Erickson which is engage with below the line advertisements. As a Roadshow Director, I was engaged in aesthetic execution of all the roadshows. I also used to work as a Voice Talent in singing jingles of the campaign brands.
Academic Experience
My Studies
June 2005 - June 2007
Bachelor in Broadcast Communication, Polytechnic University of the Philippines (PUP) - Open University
The Bachelor of Arts in Broadcast Communication is a multi-faceted, multi-disciplinary program that aims to achieve academic excellence through a well-rounded curriculum that is reflective of competitive, updated and articulated course offerings, geared towards the development of competent and well trained Broadcast professionals. I took this course in 2005 however, I did not finish it because of conflict on my work schedules.
June 1997Â - October 1999
Associate in Computer Technology, Asian College of Science and Technology
I have finished the Associate in Computer Technology from a reputable computer school that provided basic skills and knowledge required in the field of computer science, information systems, and information technology. It serves as a foundation for baccalaureate programs in computer science and information technology.
April 1994 - November 1995
Programming in Business System, Systems Technology Institute
This course studied the program used by business users to perform various business functions. These business application which is Cobol is used to increase productivity, to measure productivity and to perform other business functions accurately. I took this special study on programming for more than a year.
Proficiencies
Tricks of the Trade
Leadership
Leadership motivates the people to a higher level of performance through their strong human relations. Leadership is an important function of management which helps to maximize efficiency and to achieve organizational goals. I've been a Team Leader roughly seven years and in my seven years, I have received lots of awards and recognition as the best Team Leader and Hall of Fame.
Customer Service
Customer Service plays an important role in the BPO business. In my five years as a Technical Support and Customer Service Representative, I was being consistently awarded for topnotch performance not only for quality and efficiency but also in advocating excellent customer experience.
Communication
Effective communication ensures that everyone receives information that is relevant to their needs and build positive attitude to the company or organization. Being able to communicate effectively to different stakeholders having different interests, attitudes and priorities helped increase overall productivity.
"It does not matter how slowly you go as long as you do not stop"
Confucius
Contact
3865 Lark Street Anakpawis San Juan Cainta, Rizal Philippines 1900
+639199705525
